Last updated: January 2026

FX99's Privacy Policy — Your data, your control

Fx99 believes you own your data. Everything we collect, why we collect it, and how we keep it secure — it's all clearly explained right here.

Six core principles of privacy protection

The commitments fx99 upholds every day

Your data is never sold

Fx99 does not sell your personal data to third parties under any circumstances. Your name, number, or transaction history is never passed to advertising agencies or data brokers.

SSL encryption throughout

At fx99, every data packet travelling from your browser to our servers is protected by TLS encryption. Whether it's a login, a payment, or personal details — nothing passes through an unsecured channel.

You are the controller

At fx99, you can view, correct, or delete your own data at any time. Data portability — the ability to download your own information — is also available.

Minimal data collection

Fx99 collects only the data necessary to provide its services. No unnecessary data is requested, and collected data is deleted after a defined retention period.

Marketing opt-out option

You can opt out of fx99 promotional SMS or notifications at any time through your account settings. Opting out has no effect on your core service access.

Transparent cookie policy

Fx99 uses only essential and functional cookies. Third-party tracking cookies are limited and will not activate without the user's consent.

Table of Contents

📄1. Introduction & Scope

Fx99.club ("fx99", "we") sets out in this Privacy Policy exactly how the personal data of our registered members and website visitors is collected, stored, used, and protected.

This policy applies to the fx99 website, mobile interface, and all associated services. By creating an account or using fx99's services, you are considered to have accepted this Privacy Policy.

ℹ️

Please Note: This document is written in plain, accessible English so every user can understand it easily. You're welcome to reach out to support in your preferred language with any questions about your data.

Fx99 complies with prevailing data protection standards in Bangladesh and follows international best practices. Keeping your data secure is not just a legal requirement for us — it is a core part of how we do business.

📥2. What data we collect

Fx99 collects data in three ways — what you provide directly, what is automatically collected as you use the service, and what comes through the payment process.

What you provide directly:

  • Name, date of birth, and gender (collected at registration)
  • Mobile number (primary contact and payment purposes)
  • Email address (optional, for notifications)
  • ID document details (collected during KYC verification, where required)
  • Messages and complaints sent to support

Automatically collected data:

  • IP address and device type (for security verification)
  • Browser type and operating system
  • Time spent on the platform and usage patterns (used to improve the service)
  • Login History & Session Data

Payment-related information:

  • Transaction amount and time
  • Payment method (bKash/Nagad number — stored in partially masked form)
  • Deposit and withdrawal history
🔐

Fx99 never knows your full mobile banking PIN or password, and never asks for it. Once a transaction is complete, only the confirmation reference is stored.

⚙️3. How Your Data Is Used

Fx99 uses collected data solely for the following purposes:

Data Type Purpose of use Legal basis
Name and mobile number Account management and verification Contractual
Date of birth Age Verification (18+) Legal obligations
Transaction data Payment processing and history Contractual
IP address & device information Fraud prevention Legitimate interests
Usage patterns Service improvement and personalisation Consent
Mobile Number Promotional SMS (if opted in) Consent

Fx99 never uses your data for profiling or discriminatory decisions. Personalized offers are based solely on your gaming preferences and usage patterns — never on any sensitive information.

🤝4. Data Sharing Policy

Fx99 may share your data with third parties only in very limited circumstances — and never for the purpose of selling it.

  • Payment processors: Only the minimum data required to process payments via bKash and Nagad — such as amount and account number — is passed to their systems. These providers have their own privacy policies.
  • Technology service providers: Trusted technology partners are used for server hosting, cybersecurity, and cloud backup. They are granted access to specific data only as needed to deliver their services — nothing beyond that.
  • Legal authorities: fx99 is legally required to provide data in response to a valid court order or a lawful request from a law enforcement authority.
  • Fraud prevention: In cases of suspected money laundering or serious fraud, information may be shared with the relevant authorities.
🚫

Never happens: Selling or sharing your data with advertising agencies, data brokers, or for any other commercial purpose. This commitment is a core part of fx99's principles.

🔒5. Security Measures

Fx99 uses a multi-layered security framework to protect your data:

TLS 1.3 encryption

The latest-generation Transport Layer Security — active across all data transfers.

Encrypted Storage

Sensitive data stored on our servers is kept in encrypted form — never in plain text.

Access Control

Only a limited number of employees have access to user data — and their access is logged.

Real-time monitoring

Unusual logins or transactions are automatically detected and an alert is sent immediately.

Regular audits

Independent third-party security experts regularly audit and test fx99's systems.

Two-Factor Auth

Enabling 2FA means that even if your password is compromised, unauthorized access to your account can still be prevented.

Keep in mind — no one can guarantee 100% security on the internet. fx99 takes every precaution, but keeping your password safe and avoiding unfamiliar links is equally important.

🍪6. Cookies & Tracking Technologies

Fx99 uses cookies on its website and mobile interface. Cookies are small text files stored on your device that help improve the site's functionality.

  • Essential cookies: These are required to keep you logged in and ensure the site functions properly. They cannot be disabled, as the site would not work without them.
  • Functional cookies: Used to remember your preferred language, theme, or notification settings. These can be turned off from the Settings page.
  • Analytics Cookies: Which pages you spend time on and which buttons you click — this data is used to improve the service. These cookies collect anonymised information.
  • Third-party cookies: fx99 uses third-party cookies in limited cases for payment and security purposes. Advertising cookies are not used.

You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may prevent login and payments from working correctly.

⚖️7. Your Data Rights

While you are with fx99, you have the following rights over your own data:

1
Right of access

To find out what information fx99 holds about you, submit a request to our support team. You will receive a response within 30 days.

2
Right to rectification

You can request corrections to any inaccurate information. Your name, email, and other details can also be updated directly from your account settings.

3
Right to Erasure

If you close your account and there are no legal obligations to retain it, your data will be deleted within a defined period.

4
Right to Portability

You can request a download of your account history and data. It will be provided in a standard format.

5
Right to restrict processing

You can object to your data being used for specific purposes — such as opting out of marketing communications.

6
Right to withdraw consent

You may withdraw consent and request that any consent-based processing be stopped at any time.

To exercise any of these rights, contact our support team in Bengali. fx99 aims to respond within 30 working days.

🗂️8. Data Retention Period

Fx99 does not retain your data indefinitely. Each type of data has a defined retention period:

  • Account information: For as long as your account is active, and for up to 5 years after closure (if required by law).
  • Transaction history: 5 years from the transaction date — in accordance with financial regulations.
  • Support message: Retained for 1 year after the issue is resolved, then archived or permanently deleted.
  • Log files: Security logs for 90 days, analytics data for 1 year.
  • KYC documents: Up to 7 years, as required by legal obligations.
Data deletion request

After account closure, any data that does not need to be retained for legal or financial obligations is automatically deleted or anonymised from fx99's systems within a set period.

📬9. Contact & Complaints

If you have any questions about this Privacy Policy or concerns regarding your data, contact fx99 directly:

  • Live chat: Available in Bengali 24/7 — the fastest way to get a response.
  • Email: support@fx99.club — write to us with details about any privacy-related matter.

Once a complaint is submitted, fx99 will provide an initial response within 15 business days and will aim to resolve the matter within 30 business days.

Fx99 may update this privacy policy from time to time. For significant changes, an SMS will be sent to your registered number and a notice will be posted on the website.

🔒 Play safe

Your data is safe at FX99, and your choices are always yours

Your privacy is our top priority. Join now and enjoy your entertainment with complete peace of mind.

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Related Policies

Alongside this privacy policy, please also refer to our Terms & Conditions and Responsible Gaming Guidelines-is also recommended reading. Together, all three documents give you the full picture of your relationship with fx99.

Frequently Asked Questions

Straightforward answers to common questions about using our services

fx99 has a mobile-optimized web interface that works fully in any smartphone browser — no download required. Simply open fx99.club in Chrome or Firefox to access all features in a mobile-first design. If you're interested in a dedicated native app, check fx99's promotions page or contact support — any new launch will be announced there. The web interface also supports the "Add to Home Screen" feature, available through your browser menu on both Android and iPhone. This places an icon on your home screen so you can open the site in one tap, just like an app. If you come across any "fx99" app on an app store, do not download it — always use the official website directly.

Deposits from bKash or Nagad typically arrive in your fx99 wallet within 5 minutes. In some cases, network delays may extend this to 15–20 minutes. If your deposit has not appeared after 20 minutes, first check: whether you received a payment confirmation message from bKash or Nagad, whether the funds were sent to the correct fx99 payment number, and whether the payment was made from your registered number. If all three are in order, contact fx99 live chat and provide your bKash transaction ID (TrxID). The support team will use that reference to manually credit your wallet. A common mistake — if funds are sent to the wrong number, recovering them is very difficult, so always double-check the number before sending. Never share your PIN or OTP unless fx99 specifically requests it — unsolicited requests are a sign of fraud.
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